Frequently Asked Questions

 

GENERAL INFO

Q: Are there mileage charges/limits for my rental?
A: No, there are no mileage restrictions!

Q: Are there any restrictions on where I can drive?
A: You must only drive on designated highways and roads, including trails to official camping spots. There are some rough and narrow roads past Hana on the ‘backside’ near Kipahulu. We suggest you plan ahead to only traverse this section of road once, or preferably not at all with the camper van, as you are responsible for the return condition of your camper at the end of your stay.

Q: Where can I camp?
A: You can reference our Camping Guide, which offers information on Maui camping spots. Upon booking, a more comprehensive guide is available as well.

Q: Do you have additional camping equipment?
A: Yes. Our standard camping gear can be found here. If you have any requests, feel free to ask! We’re always adding additional adventure gear and watersports gear!

Q: How much luggage can I bring?
A: Our camper van and Jeep campers typically have enough room for one carry-on sized bag for each person, any additional or larger items tend to clutter the free space in the van and gear space in the Jeeps. We find that travelers who arrive with a couple backpacks and/or hiking packs typically have the most room to spare. For parties three (3) or larger, please consider sharing bags, and remember to try to ‘pack light’ for your Maui camping adventure. We do not offer luggage storage. Please see luggage storage below.

 

BOOKING

Q: How old do I have to be to rent a camper?
A: Minimum driver age is 21.

Q: Driver License requirements?
A: U.S./Canada residents require a valid driver license. International drivers require a valid driver license and passport. If your license is not written in the latin alphabet or english, you are required to obtain an International Driving Permit (IDP).

Q: Is there a minimum rental period?
A: Yes. Minimum rental periods for the camper van is three (3) nights, and Jeep campers is two (2) nights. We are willing to make exceptions, but only if our schedule allows. Feel free to ask!

Q: Do you require a security deposit?
A: No!

Q: Do you require a rental deposit?
A: Yes. We require a rental deposit, which goes towards your rental upon booking to reserve your camper. The amount is $200, or 20% of your rental total for camper vans, and $150 or 10% for Jeep Campers- whichever is greater and is non-refundable. It’s just like relationships: we think everyone should be equally committed : ) Of course, exceptions are made, under certain circumstances.

Q: When do I pay?
A: The balance of your rental is due upon arrival.

 

ARRIVAL/DEPARTURE

Q: Will someone meet me at the airport?
A: Yes, we are the only camper rental company with a location right outside of the Kahului (OGG) Airport. We offer free pickup and transport to and from our location between the hours of 8am and 7pm for your vehicle tour/inspection, final paperwork and camper gear-up. For after-hours arrivals we charge a $15 fee, and departures a $15 fee. For arrivals/departures between 10pm and 6am, we will coordinate with you personally with specific instructions.

Q: Will someone show me how to operate my camper?
A: Yes! We want to make sure that you are comfortable with and know how to operate everything that is included with your camper vehicle, including gear and even driving tips! Please plan for a 30-45min vehicle orientation.

Q: Can you store my luggage for me?
A: Please remember to ‘pack light!’ Unfortunately, we do not offer luggage storage and cannot be held responsible for personal property. If you also have a hotel stay booked during your trip to Maui, your hotel will usually accept your excess bags. Also, the Queen Ka’ahumanu Center, or ‘Queen K Mall’ does offer free luggage storage, and we are currently searching for other options for our renters.

Q: What can I expect at the end of my trip?
A: You will meet us at our location at your specified return time, with a full fuel tank to complete your post-rental vehicle inspection (10-20min) and we drop you off at the airport for your departure. For departures between 9pm and 6am, we will coordinate with you personally with specific instructions.